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Terms & Conditions

The Terms & Conditions listed below, as well as any other law or regulation that applies to this website (the ‘Site’), apply to all site users. The Urban Cordial Company Ltd (the ‘Company’) whose principal place of business is The Granville, 140 Carlton Vale, NW6 5HE maintains this Site for your personal entertainment, information, and communication and to purchase Urban Cordial (our ‘Products’). The Site is maintained and operated from the Company’s place of business in the UK.

These Terms & Conditions govern your use of this Site, and your agreement is a condition of using the Site. Your purchase or use of our products implies that you have read and accepted these Terms and Conditions.

By ordering from The Urban Cordial Company Ltd, you are agreeing to abide by the Terms & Conditions on this site. By continuing to browse and use this website you are agreeing to comply with and be bound by the following Terms & Conditions of use which together with our Privacy Policy govern Urban Cordials’ relationship with you in relation to our website.

Changes To The Site Or Purchases

The Company has the right at any time, and from time to time, to change or discontinue any aspect or feature of the Site.

The Company shall use its reasonable endeavours to ensure that confirmed orders for Products are not affected by any change or discontinuation. However, the Company reserves the right to cancel any order placed through the website without the need to give reason should they wish to do so.

Copyrights, Trademarks & Other Rights

When accessing the Site, you agree to obey the law and to respect the intellectual property rights of others. You agree that you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any content you provide or transmit to us.

All content on the Site, including text, hidden text within our source code, software, photos, video, graphics, music and sound, is subject to protection by copyright, trademark, and other proprietary rights. In addition, the entire contents of the Site are copyrighted as a collective work under applicable copyright and other intellectual property laws and the Company owns the copyright in the selection, coordination, arrangement and enhancement of such content.
All trademarks appearing on the Site are the property of their respective owners, including, in some instances, the Company, and/or partner companies. Nothing contained on the Site should be understood as granting you a license to use any of the trademarks, service marks, or logos owned by the Company or by any third party.

Prohibited Activity On The Site

You agree not to use any device, software or routine to interfere with the proper functioning of the Site. You further agree not to use any software, tool, data, device or other mechanism to navigate or search the Site other than the search engine provided by the Company or generally available browsers.

You are solely responsible for the content and context of any materials or information you submit through the Site. The Company reserves the right to preserve any material it receives from you and will fully cooperate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity of, help identify, or locate anyone transmitting any such content.

Purchasing Urban Cordial Online

Products offered are offered subject to availability. While we do our best to ensure that product and pricing information is current and complete, the Company is not liable for inaccurate information or for any information that has been omitted or is out of date.

Prices for Products are quoted in British Pounds Sterling. The Company may, from time to time, offer promotions for shipping and other discounts on product purchases. We reserve the right to suspend any such promotions, update product information, change prices and adjust shipping and handling fees at any time without notice. Furthermore, we reserve the right to change, limit, refuse or cancel any order you place with us in our sole discretion. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

By entering into any transaction through the Site, you warrant and represent that all information you provide is true and correct (including, without limitation your credit card information and billing address), that any credit card transactions submitted by you are authorised, and that you are the legal holder of any credit card or payment account used to enter into any transaction through the Site. If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please email us at using your order number.

Payments accepted with Visa, Visa Debit, Master Card and American Express.

Return/Refund Policy

We are not currently able to offer refunds. Your right to cancel does not affect your rights as a consumer in relation to any defective or incorrect Products you may receive.

If you receive a defective Product or incorrect Product, please contact us immediately at with your order number/ details and a description of the problem.

Risk Of Loss

Risk in the Products passes to you upon your receipt (or receipt by someone identified by you) of the Products and, as between you and us, you will be responsible for any loss of, or damage to, the Products from this point onwards.

Third Party Sites

The Company has no control over, and no liability for any third party websites or materials. The Company works with a number of partners, vendors, and third party providers whose Internet sites may be linked with the Site. Because neither the Company nor the Site has control over the content and performance of these third party sites, the Company makes no guarantees about the accuracy, currency, content, or quality of the information provided by such sites, and assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites.

These third party sites, and all sites besides this Site, have separate Terms & Conditions and Privacy Policies separate from the Company’s Terms & Conditions and Privacy Policy. It is therefore your responsibility to review each site’s Terms & Conditions and Privacy Policy.


These Terms & Conditions and the Privacy Policy outline the understanding and agreement between you and the Company. If any provision or provisions in these documents shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be in any way affected.

You are responsible for fees associated with gaining access to the Site, including the fees associated with any equipment necessary to access the Internet and the fees charged by your mobile carrier or service provider.


If you have any questions or comments regarding these Terms and Conditions or the Site, please drop us an email at

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